Good to know
- Typical response: ~30–40 minutes; can be longer in very remote spots like Port de Sa Calobra during spring rush hour.
- Operating hours: from one hour after sunrise to sunset.
- Roads only: we recover cyclists from roads a standard (non-4×4) vehicle can access.
- Medical emergencies: call an ambulance first; we'll secure/transport your bike (bikes don't fit in ambulances).
Frequently Asked Questions
Is it one policy per rider?
Yes. One policy = one person + one specified bike. ID may be requested to prevent a group trying to cover everyone with one policy.
Are rental or borrowed bikes covered?
Yes—as long as it’s the bike specified when purchasing (prevents group misuse).
Where will you take me?
Your choice: nearest open bike shop, your accommodation, or your rental outlet.
How long will I wait?
Aim is 30–40 minutes; can be longer in remote areas (e.g., Port de Sa Calobra on very busy days). We have vehicles across the island and can bring in additional support.
How many claims can I make?
Once per policy per week per issue (e.g., 14-day cover includes two claims for the same issue). Different issues aren’t capped, but abuse may result in cancellation and refund of the unused portion.
Minimum distance from shop/hotel?
At least 1 km from your accommodation or an open bike shop.
When can I buy?
At least 12 hours before you need it. We’re rescue & recovery, not a taxi.
Do you operate at night?
No. From one hour after sunrise until sunset.
Medical issues?
Call an ambulance. We’ll collect and look after your bike, but we are not medics.
Off-road pickup?
No. You must be on a road a standard (non-4×4) vehicle can drive on.
Tandems, hand bikes, recumbents?
Not currently covered—they don’t fit in all vehicles.
E-bikes?
Covered for mechanical issues. A flat battery isn’t a rescue reason; please manage charging—consider it a learning experience.
Races/sportives?
Not covered. We also cannot operate during the Mallorca 312 where there are road closures.
Can I cancel?
Yes—full refund as long as cover hasn’t started.
What info do I need to buy?
Name, contact details, accommodation address, start date, and the bike details.
Can I change my bike during my stay?
Yes—email us at least 12 hours before and we'll update the policy.