Terms & Conditions of Sale

TERMS (plain-English, binding)

1) What we provide

We return you and your specified bicycle to your choice of: your accommodation or a bicycle repair facility (or your rental outlet). Island-wide coverage on standard roads only.

2) Eligibility & conditions

Your bike must be roadworthy and maintained per manufacturer guidance.
Each cover is for one rider and one stated bike; carry valid ID.
You must be >1 km from your accommodation and >1 km from an open repair facility.
Calls must be during operating hours (from one hour after sunrise to sunset).
Cover must be purchased >12 hours before use.

3) Exclusions

Races, competitions, sportives (including inability to operate everywhere on Mallorca 312 day).
Off-road locations (4×4-only tracks).
Non-standard bikes: tandems, hand bikes, recumbents are currently not covered.
“I’m just tired.” Rest, eat, drink, continue when appropriate.
Routine fixes must be at least attempted (e.g. a slipped chain). Try to refit it yourself; if not, ask a friendly cyclist. If still not possible, call us.
Outside operating hours; some areas on 312 day; no service on 25 December.

4) Claims & misuse

One claim per policy per week per issue.
14-day covers allow two claims for the same issue if a repair has been made in the intervening period.
Different issues aren’t capped, but suspected abuse may result in cancellation and refund of the unused portion.

5) Emergencies & safety

For medical emergencies, call an ambulance first; we will recover and store your bike.

6) Administration

We may cancel and refund the unused portion of a policy if necessary.
Information you provide must be accurate.
We’re not liable beyond obligations expressly stated here.

7) Special dates

No service on 25 December.
Restricted service on Mallorca 312 day because of closed roads.